Workforce management software is a mobile or desktop program that helps automate scheduling and improve a business’s efficiency. It also helps to reduce payroll errors and lower non-compliance risks under labor laws.
Businesses that implement workforce management can reap some benefits almost immediately. These include:
Increased Efficiency
Using multiple systems that don’t integrate well wastes time and money and prevent you from realizing the potential benefits of better reporting and an enhanced employee experience. Unified workforce management software consolidates multiple HR and payroll activities into a single system, which helps you improve efficiency, eliminate redundant tasks, minimize errors, and improve data accuracy.
Workforce management software that includes tracking and monitoring tools makes it easier for non-desk employees to report their time and location. This information is automatically recorded and sent to management for processing, eliminating the need to collect and review data manually. It also helps reduce compliance risks by promoting a culture of workforce safety and ensuring that employee information is accurate.
Likewise, a unified workforce management system simplifies the process of allocating resources according to staff availability and skills, which in turn increases worker satisfaction. It also improves job-related training by enabling managers to provide feedback on employee performance and progress.
Better Reporting
Workforce management software delivers real-time data and insights crucial to ensuring business efficiency. From BI reporting, labor costs insights, and unique work scheduling templates, to route optimization and tracking employee time & attendance, a workforce management system has various functions designed to help companies make more informed decisions that improve overall company performance and employee productivity.
Additionally, a workforce management system that includes an employee performance management feature helps businesses comply with labor laws by providing managers with accurate and up-to-date information on employees’ performance, shifts, and work hours. This can reduce expenses associated with absenteeism and excessive overtime.
A workforce management system that integrates various HR and payroll processes allows for real-time automated reports to be created, reducing the risk of human error. Additionally, having a unified system for managing these functions means employees have more consistent access to important documents.
Increased Productivity
A major benefit of workforce management software is that it helps organizations increase productivity. By automating manual tasks, such as scheduling and time-tracking, businesses can free up managers’ schedules to focus on more critical projects.
Additionally, workforce management software allows managers to make more informed resource allocation and staffing decisions by providing easy access to accurate and real-time data. This enables companies to improve efficiency, reduce labor costs and comply with various labor laws and regulations.
Lastly, by incorporating employee feedback and preferences into workforce management functions like scheduling, companies can help employees achieve work-life balance. This helps boost morale and increases productivity.
Moreover, by integrating workforce management tools with payroll systems, businesses can further reduce non-compliance risks and save time and money on processing data. This is especially important for companies that employ remote workers, such as the retail and hospitality industries. This unified approach makes it easier to manage all aspects of operations without the burden of juggling disparate apps.
Increased Employee Satisfaction
Using a unified workforce management system with payroll and other core HR functions saves time for managers and employees alike. Having one system to sift through makes it easier for employees with questions and concerns to get their answers without waiting for an email from HR or calling a live person.
The software also automates attendance tracking, making monitoring employee hours easier and ensuring compliance with company policies and local and state regulations. It helps to lower non-compliance risks by providing a clear audit trail and avoiding miscalculations.
A unified workforce management system supports self-service capabilities for employees to easily handle requests and approvals for PTO, overtime, or extended leaves of absence. This eliminates reliance on manual processes like emails or faxes and reduces the risk of errors. It also allows employees to see their schedules and requests at any time, promoting transparency in communication and building trust.
Reduced Labor Costs
As the productivity of your employees increases, labor costs can decrease due to more streamlined processes. A workforce management system gives managers more visibility into employee availability and budgeted hours, reducing the chances of overtime and labor overages.
It can also help reduce costs by minimizing understaffing, an important consideration for call centers. Understaffing can lead to higher customer service costs and longer wait times for resolution. WFM software can automatically monitor and adjust shifts to meet demand, keeping employee numbers at optimal levels.
Additionally, workforce management software can provide more accurate predictions about call volume. Combined with an automated ACD system, this can make it easy for supervisors and managers to predict possible spikes in calls, so they can schedule enough agents with the right skills to handle them. This helps reduce staffing costs and improves the company’s and its customers’ experience.
Improved Business Communication
Streamlining workflows and improving communication throughout the business are key factors in an effective workforce management process. These tools also promote a more engaged team better prepared to meet business needs.
Unified workforce management software automates time, scheduling, and attendance tracking for better data accuracy and a simpler payroll process. This improves compliance and empowers employees to make point-in-time decisions that support business goals.
Workforce management software can help businesses better understand and manage their staffing requirements by predicting ideal staffing levels based on preset human resources and business parameters. This can save companies money by avoiding under- or overstaffing.
A unified WFM solution can also allow workers to report health and safety incidents from anywhere using a mobile device without contacting HR or going through an office manager. This can help to prevent future incidents and ensure the safety of all employees.
